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FAQ & Policy

Gear Rental

To book your kit hire please email us at info.gooddivers@gmail.com with your height, weight and shoe sizes so we can determine your gear sizes. 

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Please note: 

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  • To secure gear please ensure bookings is made and paid for

  • The diver is required to pick up and return their rental equipment to the dive shop. Divemasters will not take it to the site or return it after your dive

  • When any scuba gear (BCD, regulators, tanks) is collected we require proof that the person using the scuba gear is a certified diver.

  • By renting you are agreeing to return the equipment by close of business on day of return in a washed, reasonable condition

  • It is your responsibility to inspect and test the equipment to ensure working order upon pick up. You will be expected to pay a fee for any breakages or loss of equipment

  • No refund will be given once booking is confirmed

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Scuba Diving Equipment

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  • Fins - $15

  • Scuba Mask & Snorkel – $15

  • Weight belt and weights – $10

  • Torch - $20

  • Wetsuit – $25

  • BCD – $25

  • Regulator – $25

  • Nitrox Tank – $35

  • Tank, BCD & Regs – $55 (BYO mask, snorkel, fins, wetsuit, weights, boots)

  • Wetsuit, Fins, Weights, BCD, Regs & Wetsuit – $100 (BYO mask, boots)

  • Diving computer - $30

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Technical Diving Equipment

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  • Scooter hire   -   $50

  • Stage Cylinder – $30

  • Stage Cylinder and Stage Regulators – $50

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Good Divers: Return & Refund Policy

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At Good Divers, we want you to be completely satisfied with your gear. Because scuba equipment is life-support equipment, our policy ensures that every item we sell is safe and reliable.

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   1. Change of Mind Returns

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       If you change your mind about a purchase, we offer a store credit or exchange under the following conditions:

  • Timeframe: Items must be returned within 14 days of purchase.

  • Condition: Items must be in "as-new" condition—unused, unworn, and in the original, undamaged packaging with all tags attached.

  • Exclusions: For hygiene and safety reasons, we cannot accept change-of-mind returns on:

    • Used or wet equipment (Masks, Snorkels, Wetsuits, etc.).

    • Custom-ordered items or special "non-stock" requests.

    • Gift Cards.

    • Life-support equipment that has been out of the box (Regulators, Computers, BCDs) unless it is a clear manufacturing fault.

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   2. Faulty or Damaged Goods

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       Our products come with guarantees that cannot be excluded under Australian Consumer Law.

  • If an item has a major failure, you are entitled to a replacement or refund.

  • If the failure is not major, we will have the item repaired or replaced within a reasonable timeframe.

  • Warranty Claims: Most dive gear carries a manufacturer’s warranty (typically 1–2 years). Good Divers will act as your liaison with the manufacturer to process these claims as quickly as possible.​

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   3. Sizing Exchanges

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       We understand that fit is critical in diving. If you purchase a wetsuit, BCD, or fins that do not fit:

  • Bring them back (dry and unused) within 7 days for a size exchange.

  • We highly recommend coming into our Melbourne shop for a professional fitting before purchase to avoid disappointment.

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POLICY

Refund Policy

  • 100% full refund before 7 days of course orientation or the start of the date.

  • 50% of full payment refund 3days before course start date.

  • Refund is not available 2days or less before course start, however credit will be issued and can be used within 1 year (when schedule is available).

SDI Forms

TDI Forms

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